When I was a kid I saved up for ages to buy one of those Swiss Army knives. I still have it in my toolbox. I thought it was the coolest tool ever, and delighted in showing my friends what all the various parts did. A couple of the tools I didn’t use for their intended purpose until years later – the corkscrew, for example, didn’t get a lot of use from eleven-year-old me for pulling stoppers out of wine bottles, but it was very helpful for picking at knots to untie them, or for fishing the clogged loop of tape from a cassette. One tool, though, avoided its proper use for even longer: my penknife had a hoof-pick, but I suffered from a distinct lack of horses. I would have been quite happy to have a tool without a hoof-pick, but I had to pay for it anyway.
Spring forward to 2020, and we see a similar challenge with a lot of extraordinarily capable software tools. Especially in the realm of collaborative working, there are some very powerful software multitools – and the Microsoft 365 suite is definitely up there with the most comprehensive integrated took kits there is. But how many of its features do we really use? And how can we make more productive and better use of the tools we’ve already paid for?
At Emailgistics we have been pondering this for a while. Indeed, the very premise of our software, and the enhancements it makes to the team email experience for users and administrators alike, is that it helps individuals and organizations drive greater efficiency and productivity from the tools they already possess. The comment we most often get when explaining what our software does to somebody who currently manages a team inbox by hand, is along the lines of “oh, I never knew there was a better way to do this.”
The ability to drive performance metrics from a team inbox, to all-but-eliminate time spent working out where incoming mail should be directed, and to slash the time it takes to respond to routine enquiries, all contribute to driving more value from the organization’s existing investment in Microsoft 365. And the more people use the tools, the more they’ll want to do more: to consult colleagues about an email without having to forward the whole message; to refer back to the history of a message to see which team members have been involved in the conversation; to do any number of other things that add yet more efficiency to the process.
Microsoft’s suite has a huge resource of tools for communicating and collaborating with your colleagues and your customers. Many organizations only ever realize a fraction of the potential of such a powerful tool kit, because they’re not able to find the right circumstances to use the tools they have. We think Emailgistics provides the perfect opportunity for you to release a bit more of that potential. We use the phrase “supercharge your team inbox” a lot – but we really mean it. If you’re using Microsoft 365 and Outlook, you already have a powerful engine for handling email. What’s missing when it comes to team email is the regulated and automated distribution of that email to your team at the front end, and the management and analytics layer so you can keep track of the team’s performance and ensure you’re hitting targets.
You already have an awesome multitool. Emailgistics can make sure you’re not forever wondering just how useful some of it can really be!