Team Collaboration

Streamline your team’s efforts, so they can get down to business.

Emailgistics Outlook Add-in

Internal Comments

Keep everything inside Outlook. Conversation tools make it easy to comment on customer emails without forwards, CCs, or using external chat tools. This saves time and adds efficiency to the collaboration process.

Email delegation

Assign emails to your team at the click of a button. The clear status of each message allows everyone to see who’s responsible for next steps. 

Snooze settings

Messages can be snoozed for a selectable time period, allowing team members to gather the information needed to reply. This clears the clutter from a user’s inbox but does not stop the clock for reply time reports.

Comprehensive audit trail

Your team stays on the same page with an audit trail that details when messages are received, assigned, commented on, replied to, snoozed, or archived.

Emailgistics has the key features you need to make your customers happy.

Customer Satisfaction

  • Automated message assignment
  • Clear message ownership
  • Conversation history
  • Assign to previous owner

 

Team Productivity

  • Workload distribution
  • Max messages settings
  • User availability settings
  • Sub-team assignment
  • Back-up assignees
  • Seamless Outlook integration

Metrics and Insights

  • Customizable dashboard
  • SLA alerts
  • Business hours & scheduling
  • Mailbox and user reports

Looking to build a stronger, more responsive team?