Emailgistics overcomes the challenges of managing your team inboxes.

STEP 1

Route email to the right team members

Schedules

Define mailbox and user schedules for intelligent routing.

Auto Distribution

Automatically route emails to team members who are working, and route replies to the user who has already been engaged with that customer.

Special Distribution

Match the needs of key messages with users that have the skills to handle them.

STEP 2

Monitor and manage in real time

Dashboards

Configure real-time dashboards so you’re always up-to-speed on your team’s performance.

Alerts

Add alerts to proactively warn you of SLA breaches.

STEP 3

Review performance over time

Reports

Analyze team performance over days, weeks and months to spot negative trends before they become big problems.

Track and Audit

Review the complete email conversation history for any interaction.

See how Emailgistics can supercharge your team inboxes.

Powerful features at your fingertips

Outlook Client

Users continue to work in Outlook (desktop or OWA) to manage team email and enjoy enhanced collaborative capabilities with the Emailgistics Add-in.

0365 Secure

Emailgistics works alongside O365, not as a stand-alone product. This means you maintain all the security and compliance that Microsoft has to offer.

 

Automatic Distribution

Intelligently route emails to available team members based on their personal schedules and current workload.

 

Custom Routing Rules

Easily create complex workflows by defining your own custom rules. An extensive library of conditions and actions provides incredible power for improving team efficiency.

 

Sub-team Assignment

Create ad-hoc sub-teams, to assign emails to the team members that have the skills to handle them through our powerful rules engine.

 

Assign to Previous Owner

Any follow up emails can be automatically assigned to the original responder for continuity and to stop unnecessary back and forth conversations.

 

Manual Availability

Manage peak email periods by allowing overflow agents to manually “drop-in” to help with higher email volumes.

 

Conversation Tools

Add notes and collaborate with other agents about a specific message to quickly get the best answers for customers.

 

User Schedules

Route email to team members that are currently working by defining user schedules.

 

SLA Alerts

Receive notifications if messages go unanswered for a specified period of time, potentially compromising SLA goals.

 

Real-Time Dashboards

Customizable dashboards provide you with an up-to-the-minute view of team performance.

 

Detailed Reports

Optimize team performance by analyzing trends over specified time periods.

 

Elevate your customer experience.