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Try out all the features of Emailgistics Pro. We do not ask for your credit card information, and there’s no obligation.

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Faster replies
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What Our Customers Say

“We were able to use the reporting capabilities to prove that our team’s response time had improved by over 50% as a result of implementing Emailgistics! A direct result of fewer emails being sent back and forth.”

^{5 stars on Capterra}

Chelsea
Enterprise Account Manager

“Emailgistics has improved my team’s email management as well as made us more effective as a support function to our organization.”

^{5 stars on Capterra}

Daniel
Sr. HR Manager

“Emailgistics is easy to use and if you have any questions, the team is always available to help. The service is very personal, making it easy to reach out when you have questions.”

^{5 stars on Capterra}

Elizabeth
Customer Service Manager

“With Emailgistics, we prompt the team to use the snooze function, so they get a reminder to reply to the email.”

^{5 stars on Capterra}

ColeBusiness Development Manager

Your Path to Success

With Emailigistics’ versatile toolkit, your team can revolutionize their inbox management, empowering them to deliver exceptional customer service with ease.

Enhance Customer Satisfaction
Boost Productivity
Metrics & Insights

The Secret Weapon for Unrivaled Customer Satisfaction

Empower your customer-centric approach with Emailgistics’ potent workflow rules and automated distribution. Free up more time for meaningful customer interactions, all while gaining comprehensive insights into each touchpoint along the way. Elevate your customer satisfaction game with Emailgistics.

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Measuring Success: Driving Data-Driven Decisions

Unleash unparalleled efficiency by automatically distributing emails to the right team members every time. With automated routing and custom rules, you can trust that no message will ever go unnoticed, ensuring smooth and consistent communication. Say goodbye to missed opportunities and hello to streamlined operations with Emailgistics.

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Streamline workflows for maximum productivity.

Emailgistics goes beyond basic email management by offering robust metrics tools to help determine actionable insights into your team’s email communication. Our metrics tools empower you to track and analyze key performance indicators, helping you make informed decisions to optimize workflows and enhance team productivity.

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Emailgistics FAQ

An Office 365 exchange shared mailbox and a Windows 10 machine. If you currently use a regular user mailbox to manage inbound shared email, follow our documentation to convert to a shared mailbox.

The member of your organization with Global Administrator credentials for your Office 365 server. Global Administrator access is only required to configure mail flow settings during the initial onboarding.

PowerShell version 5.0 or higher on a Microsoft Windows machine. Emailgistics uses a PowerShell script for part of the onboarding process.

No. Emailgistics layers directly overtop of your Office 365 shared mailbox so you can maintain your email history and current messages in your inbox – no importing necessary!

It’s simply an enhanced Office 365 shared mailbox. In addition to the standard inbox folder, a shared mailbox with Emailgistics contains individual user folders, which makes ownership of customer emails crystal clear among users and provides managers with the visibility they’ve always wanted.

While a license is not required for a shared mailbox, adding one would allow for more storage space in the mailbox. An unlicensed mailbox will allow 50GB worth of mail to be stored in it, while a licensed mailbox will allow 100GB worth of mail to be stored in it.

Your IT team should have a process to automatically purge old data from your mailbox to avoid running into any limitations due to the storage space being exceeded.

A user is any account that is synced in Office 365 Exchange to one or more shared mailboxes that have been onboarded to Emailgistics. A typical user without any additional privileges will be able to work and reply to incoming emails for any shared mailbox they are synced with. Additional information on user roles can be found here.

There is no minimum total user requirement, but Emailgistics was built to manage shared mailbox teams with multiple users.

Emailgistics makes it easy for you to add and remove users. In the Emailgistics Admin Center click the {USERS} option from the left panel, underneath the list of users will be a button that says Sync Users with Office365.

When you click on that, it will ask you to download a PowerShell script. The PowerShell script will adjust any changes made for users in O365 and reflect those changes in Emailgistics. This will need to be run by your Global Admin of Office365.

The add-in is not mandatory, but the add-in will supercharge your mailbox to a whole other level and enhance the Emailgistics experience.

Here’s why you should be using the Add-In.

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