Emailgistics overcomes the challenges of managing your team inboxes.
Route email to the right team members
Define mailbox and user schedules for intelligent routing.
Automatically route emails to team members who are working, and route replies to the user who has already been engaged with that customer.
Match the needs of key messages with users that have the skills to handle them.
Monitor and manage in real time
Configure real-time dashboards so you’re always up-to-speed on your team’s performance.
Add alerts to proactively warn you of SLA breaches.
Review performance over time
Analyze team performance over days, weeks and months to spot negative trends before they become big problems.
Track and Audit
Review the complete email conversation history for any interaction.
See how Emailgistics can supercharge your team inboxes.
Powerful features at your fingertips
Emailgistics works alongside O365, not as a stand-alone product. This means you maintain all the security and compliance that Microsoft has to offer.
Intelligently route emails to available team members based on their personal schedules and current workload.
Custom Routing Rules
Easily create complex workflows by defining your own custom rules. An extensive library of conditions and actions provides incredible power for improving team efficiency.
Create ad-hoc sub-teams, to assign emails to the team members that have the skills to handle them through our powerful rules engine.
Assign to Previous Owner
Any follow up emails can be automatically assigned to the original responder for continuity and to stop unnecessary back and forth conversations.
Manage peak email periods by allowing overflow agents to manually “drop-in” to help with higher email volumes.
Add notes and collaborate with other agents about a specific message to quickly get the best answers for customers.
Receive notifications if messages go unanswered for a specified period of time, potentially compromising SLA goals.
Optimize team performance by analyzing trends over specified time periods.
Elevate your customer experience.