Team Inbox Management for Government
Government ministries, departments and agencies all need to balance accountability to their public constituency with timely response to requests for information. There’s often a need for a robust audit trail, too, which not only helps meet the requirements of regulators and oversight bodies, but provides greater transparency to the public.
Redirect time and energy away from manually assigning messages to actually answering them.
Ensure messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries.
All agents are kept up to speed with an audit trail that details when messages are received, assigned, commented on, replied to, snoozed, or archived.
A customizable dashboard that monitors important metrics can be used to keep your team on track by monitoring inbound and outbound message volume, reply times, user workload, and more.
Get started with the leading team inbox management software for government organizations!