Customer Satisfaction

All the tools your team needs to handle customer inquiries efficiently.

Automated message assignment

Intelligent workflow rules instantly route emails to the right team members, ensuring every customer inquiry receives timely and accurate attention.

Clear message ownership

Messages appear in only one user’s folder at a time, so there’s no danger of multiple agents giving potentially conflicting replies.

Conversation history

Quickly get up to speed on customer interactions so you can solve any issues with competence.

Easily accessible from the Outlook Add-In

Assign to previous owner

The ability to assign an email to the previous owner ensures that customers don’t need to explain their situation multiple times.

Emailgistics has the key features you need to make your customers happy.

Team Productivity

  • Workload distribution
  • Max messages settings
  • User availability settings
  • Sub-team assignment
  • Back-up assignees
  • Seamless Outlook integration

 

Team Collaboration

  • Internal comments
  • Email delegation
  • Snooze settings
  • Comprehensive audit trail

Metrics and Insights

  • Customizable dashboard
  • SLA alerts
  • Business hours & scheduling
  • Mailbox and user reports

Ready to give your customers 5-star service?