by Mara Lach | Nov 23, 2020 | Customer Service, Productivity and Workflow
Why does my software have a hoof-pick? When I was a kid I saved up for ages to buy one of those Swiss Army knives. I still have it in my toolbox. I thought it was the coolest tool ever, and delighted in showing my friends what all the various parts did. A...
by Mara Lach | Sep 2, 2020 | Industry News, Productivity and Workflow
4 Key Comparisons Between Emailgistics and Front Let me clear something up. If you are part of a team using Outlook (Office 365) and are looking for a Front alternative: keep reading. Below we provide feature comparisons and insights into why customers should...
by Mara Lach | Jul 22, 2020 | Customer Service, Industry News, Productivity and Workflow
5 Strategies to Turn Your Inbound Email Requests into Sales Email marketing can either be a miss or a hit. While sending out mass emails to your contact list can give you more chances of stumbling upon prospects and leads, it can also be time-consuming and exhausting....
by Mara Lach | Jul 14, 2020 | Customer Service, Productivity and Workflow
A Brave New World for Customer Service: The Challenges of Managing a Remote Team On the rare occasions that Hollywood portrays a customer service operation, it is typically through footage of a busy contact center, with headset-wearing agents sitting at rows of...
by Mara Lach | May 14, 2020 | Customer Service, Productivity and Workflow
For most businesses it is not realistic for a customer service rep to know all there is to known about every customer. Specialization can be a key to successfully managing complex customer relationships. Account managers are a great way to maintain and strengthen...
by Mara Lach | Apr 7, 2020 | Productivity and Workflow
The growth of multiple channels for customer interaction, while it can lead to greater choice and better service, may backfire if it means one channel is prioritized over others. Effectively managing email as well as chat, phone and other channels can be a tough...
