by Mara Lach | Nov 23, 2020 | Customer Service, Productivity and Workflow
Why does my software have a hoof-pick? When I was a kid I saved up for ages to buy one of those Swiss Army knives. I still have it in my toolbox. I thought it was the coolest tool ever, and delighted in showing my friends what all the various parts did. A...
by Mara Lach | Sep 25, 2020 | Customer Service
Three reasons your customers don’t like talking to you A couple of generations ago, when most retail transactions were conducted over the counter of your local store, and much business-to-business commerce was managed if not in person, then by formal letter...
by Mara Lach | Sep 2, 2020 | Industry News, Productivity and Workflow
4 Key Comparisons Between Emailgistics and Front Let me clear something up. If you are part of a team using Outlook (Office 365) and are looking for a Front alternative: keep reading. Below we provide feature comparisons and insights into why customers should...
by Mara Lach | Jul 22, 2020 | Customer Service, Industry News, Productivity and Workflow
5 Strategies to Turn Your Inbound Email Requests into Sales Email marketing can either be a miss or a hit. While sending out mass emails to your contact list can give you more chances of stumbling upon prospects and leads, it can also be time-consuming and exhausting....
by Mara Lach | Jul 14, 2020 | Customer Service, Productivity and Workflow
A Brave New World for Customer Service: The Challenges of Managing a Remote Team On the rare occasions that Hollywood portrays a customer service operation, it is typically through footage of a busy contact center, with headset-wearing agents sitting at rows of...
