Efficient teams make for happy customers.
First impressions matter.
Automatically route emails to the right team members in every instance, so there’s never a danger of a message falling through the cracks. Within Outlook, emails appear in only one user’s inbox at a time, eliminating the chance of conflicting replies that can frustrate your customers.
Work smarter, not harder.
Powerful workflow rules and automatic distribution give you more time to focus on what matters most: your customers. Ensure everyone has an appropriate workload by setting the maximum number of messages assigned to each user’s inbox.
Collaborate with confidence.
Build a strong foundation for customer support with conversation tools and history that keep everyone on the same page. Manage customer emails seamlessly using our Outlook Add-In for desktop, web and mobile platforms.
Performance-driven customer service.
Real-time customizable dashboards monitor metrics important to your team, empowering you to make informed decisions to keep on top of SLAs. Reporting tools track trends and performance, providing invaluable insights to ensure excellent customer service.
Watch our demo to see how Emailgistics can supercharge your team inboxes.
"The support team is amazing!
They’re quick to respond and very open to ideas on how they can improve or make the software work for you.
With Emailgistics, we’ve removed the need to manually sort emails, resulting in an immediate increase in productivity. Reporting insights help manage our email volume and staffing levels more effectively, while average response time visibility ensures our customers are receiving timely responses.”
Customer Service Manager
Challenger Motor Freight
"Our customers have increased confidence in our ability to react!
Having alerts for aging emails allows us to better manage our team when handling multiple accounts. The conversation history provides us with an audit trail for each message, helping us solve customer issues faster.”
Director of Operations,
See how Emailgistics can help your team deliver fast and reliable customer service!